FAQ for Clients

    General Information about ArchExperts

    ArchExperts is a platform that connects clients seeking architectural services with qualified professionals such as architects, designers, engineers, and planners. It serves as a marketplace where clients can post projects and find experts who specialize in various architectural disciplines.


    Why ArchExperts is of interest to you as a client:

    - Cost-optimized concepts and visualizations: Work with experienced architects, interior designers, landscape architects and 3D artists who create impressive work at fair prices. This helps you to implement your projects impressively without breaking the budget.

    - Fast results: The platform offers access to many experts who specialize in fast and efficient project implementation. You get professional results in no time – ideal for meeting deadlines and impressing you and your customers.

    - Diverse expertise: In addition to the experts mentioned above, ArchExperts also offers freelance CAD draftsmen, engineers, and technical building equipment suppliers. This way, you can find the right expert for every phase of your project.

    - Easy project management: The platform is user-friendly and enables smooth communication and collaboration with experts. You can also keep track of your projects' progress.

    - Reliable quality control: Thanks to the rating system, you can be sure that you are working with the best professionals. The transparent ratings help you select the right experts for your requirements.

    Is there a cost to use ArchExperts?

    Signing up and posting projects on ArchExperts is free. However, there are paid options available to enhance your project visibility if desired.

    What types of projects can I post on ArchExperts?

    You can post architectural design or planning-related projects, such as residential, commercial, landscape, urban planning, and interior design projects, engineering planning work, 3D visualizations, 3D home staging, etc.

    Can I start a contest on ArchExperts?

    Yes, feel free to start a contest where multiple experts can submit proposals, giving you a variety of options to choose from. Note that for contests, the prize money must be paid as a deposit for the winner during posting. You can choose the winner at the end of the contest.

    How do I find the right expert for my project?

    On our platform, you can search through the profiles of various professionals, view their portfolios, read clients reviews and hire them directly. Before you create a milestone, you can use the chat function to discuss the project details with them.

    Can I hire multiple experts for one project?

    Clients can only hire one expert per project. If you want to hire multiple experts, you should hire each of them separately by creating a new project for each expert.

    How do I communicate with experts?

    Communication with experts is only possible through our platform using the messaging system. Direct contact with an expert without posting a project or starting a contest is not possible.

    How do I know if an expert is qualified?

    Experts on ArchExperts have detailed profiles showcasing their qualifications, experience, and previous projects. You can review their portfolios, read client reviews, and ask for references to ensure their qualifications meet your requirements.

    How do I create a project listing?

    To create a project listing, sign up for an account, navigate to the 'Post a Project' section, and fill out the project details. Once submitted, experts will be able to view and bid on your project.

    What should I include in my project description?

    Add detailed information about your project requirements, your budget, your schedule and your specific preferences. The more detailed your description, the better the experts will be able to understand your needs and make precise suggestions. Also upload project-relevant photos and documents to the server.

    Can I update my project details after posting?

    Yes, you can update your project details at any time by logging into your account and navigating to the 'My Projects' and then “Posted Projects” section. From there, you can edit project information, add new details, or make changes as needed.

    Can I request revisions to the expert's work?

    Yes, you can request revisions. It is important to discuss the number of revisions allowed and the process for making changes with the expert before starting a project.

    How do payments work?

    Payments are processed securely through our platform, using industry-standard encryption to protect your data. Clients can collect payments for their milestones or contests by credit card. Funds are only released to experts after the project is complete and approved by the client, ensuring security for both parties.

    How does ArchExperts ensure the security of payments?

    Payments are processed through a secure payment gateway. Funds are held in escrow until project milestones are completed and approved by the client, ensuring both parties are protected.

    Are there any guarantees on the quality of work?

    While we strive to connect you with qualified professionals, we recommend reviewing portfolios, reading reviews, and conducting thorough discussions with experts to ensure they meet your standards before hiring.

    While we don't provide explicit guarantees on the quality of work, we encourage both clients and experts to communicate openly, set clear expectations, and review each other's profiles and previous work.

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