FAQ for Clients

    What if I'm not satisfied with the expert's work?

    If you are not satisfied with the work, you can communicate your concerns directly with the expert. If issues remain unresolved, our support team can mediate to find a satisfactory solution

    Can I cancel a project once it has started?

    Cancellation policies vary by expert. It's important to discuss terms and conditions with the expert before starting the project. If you need to cancel, contact the expert as soon as possible to discuss options.

    Can experts see my personal information?

    No, experts cannot see your personal information. Communication and transactions are conducted through our platform to ensure your privacy and security. However, for invoicing purposes, it's necessary to share your billing details with the expert. Rest assured, all sensitive information is protected and only shared as required for the completion of the project

    How can I get support if I have questions during my project?

    Our support team is available to assist you with any questions or concerns you may have during your project. You can reach out to us through the 'Support Request' section once you are logged in, or via our website, for prompt assistance. Additionally, you can contact us via email at support@archexperts.com for queries.

    What should I do if I encounter technical issues on the platform?

    If you encounter technical issues, please contact our support team through the 'Support Request' section once you are logged in, or via our website. We are here to assist you and resolve any problems as quickly as possible.

    How do I leave a review for an expert?

    After your project is completed, you will have the option to leave a review for the expert based on your experience. This helps other clients make informed decisions and provides feedback to the expert.

    What is the process for reviewing and accepting proposals from experts?

    Once you post a project, experts will submit proposals. You can review these proposals, compare them based on experience, cost, and timeline, and accept the one that best meets your needs.

    Can I negotiate the project terms with an expert?

    Yes, you can negotiate terms such as timelines, costs, and specific project requirements with the expert before finalizing a contract. Clear communication is key to ensuring mutual agreement.

    How do I handle disputes with an expert?

    If a dispute arises, first try to resolve it directly with the expert through the platform’s messaging system. If an agreement can't be reached, our support team can assist with mediation to find a fair solution.

    What should I consider when setting a budget for my project?

    When setting a budget, assess the project's scope, complexity, and timeline. Conducting local market research and comparing proposals from multiple experts on the platform will help you determine a realistic and competitive budget.

    How can I ensure my project stays on schedule?

    To keep your project on track, establish clear timelines and milestones with your expert at the outset. The platform automatically tracks milestones from the moment they are created, providing you with real-time updates on completion dates and upcoming deadlines. Regular communication and progress updates through the platform will help manage expectations and address any potential delays promptly.

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