FAQ for Experts

    What is ArchExperts?

    ArchExperts is an online platform that connects architectural and design experts with clients worldwide. Experts can find projects, bid on jobs, collaborate with clients, and receive secure payments through the platform.

    How do I register as an expert on ArchExperts?

    To register, visit the ArchExperts website, click on “Join Free”, and select "Work." Fill out the required information, including your professional details, and create a profile to showcase your portfolio and expertise.

    How can I enhance my profile?

    To enhance your profile, ensure you complete all sections with detailed information about your skills, experience, and portfolio. High-quality images and thorough descriptions of past projects can attract more clients.

    What are the requirements for profile verification?

    Profile verification involves completing all necessary profile fields and submitting documents to verify your VAT status and professional credentials. This process is designed to enhance your credibility and trustworthiness on the ArchExperts platform.

    What types of projects can I find on ArchExperts?

    ArchExperts offers a wide range of projects, including residential and commercial design, interior design, landscape architecture, sustainable design, and specialized areas like BIM, 3D visualization, and more.

    How do I bid on a project?

    After registering and creating your profile, you can browse available projects. When you find a project you're interested in, click "Place a Bid," provide your proposed budget and timeline, and submit your bid to the client.

    Payments and Fees

    Payments are handled through a secure milestone-based system. Clients fund milestones, and you receive payments as you complete each stage of the project. Payments are processed through our trusted payment provider Mangopay, based in Luxembourg.

    What fees does ArchExperts charge?

    ArchExperts charges a commission on the project revenue. You can find more information about this and the services we offer under Subscription Plans.

    How is it ensured that payments are made on time?

    Payments are secured through the milestone-based system. Clients fund milestones before work begins, and payments are released as you complete each stage of the project, ensuring timely and secure payments.

    User Identity Checks - KYC/KYB Process

    Identity verification is required as part of the regulatory procedures set by our E-wallet provider to comply with the "Know Your Customer" (KYC) or with the Know Your Business" (KYB) regulations. These checks ensure that all users are legitimate and help prevent fraudulent or illegal activities. The verification process is triggered when you want to make a withdrawal from your E-wallet for the first time. Usually, this only needs to be done once.

    What documents are needed for identity verification as a Freelancer or Soletrader?

    You may be asked to provide a copy of your passport, ID card, or driver’s license, registration proof and registration number (if exists). In some cases, additional documents such as proof of residence or a bank statement might be required. This is part of our E-wallet provider’s KYC/KYB process to confirm your identity and ensure the security of your transactions.

    Which documents are required for legal users or companies?

    Legal users and companies need to provide several documents depending on their type and jurisdiction:

    • Identity Proof of the legal representative.
    • Registration Proof from the national registry of companies.
    • Articles of Association outlining business details. outlining business details.
    • Shareholder Declaration, if required.
    • Address Proof for confirmation of residence or business location.

    Which languages are accepted for KYC/KYB document submissions?

    Our E-Wallet Service Provider accepts documents in the following languages:

    • Dutch
    • English
    • French
    • German
    • Italian
    • Portuguese
    • Spanish

    Note: For all documents except identity proof, a certified sworn translation to English or French is required if the document is not in one of the accepted languages. The translation must be signed by a certified translator appointed by legal authorities. Both the translation and the original document must be submitted together.

    Is translation required for all documents submitted for verification?

    Translation is not required for identity proof if it is in one of the accepted languages.

    However, for other documents not in the accepted languages, a certified sworn translation to English or French is mandatory. This translation must be signed by an officially appointed translator, and both the original and translated documents should be submitted.

    What happens if I don't provide the necessary documents for identity verification?

    If you fail to provide the required documents for identity verification, your E-Wallet on ArchExperts may be blocked. This means you will not be able to make withdrawals or process transactions until your identity is confirmed. In cases of suspected fraudulent behavior, further restrictions may be applied.

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