Yes, if you fail the identity verification due to reasons such as uploading forged documents or engaging in illegal activities, your wallet may be permanently blocked. Our E-wallet provider will classify such actions as fraudulent, and you will lose access to your funds.
Additional identity checks may be conducted if our E-wallet provider suspects fraudulent or unusual behavior, regardless of whether financial thresholds have been reached. This is a precautionary measure to ensure the security and integrity of all transactions on the platform.
To transfer funds from your ArchExperts E-wallet to your bank account, you need to complete the customer identity check positively. Once verified, you can enter your bank account details, including account number, full name, and address, in your account settings. You can then withdraw funds from your E-wallet to your linked bank account.
Yes, before you can transfer funds, your identity must be fully verified, and the KYC/KYB process completed successfully. If any fraudulent activity is suspected, your ability to transfer funds will be restricted until a positive identity check is completed.
No, you cannot transfer funds if your identity check is still pending. The transfer option will only be activated once your identity verification is complete and approved by our E-wallet provider.
If you suspect your E-wallet access is restricted due to a failed identity check, contact the ArchExperts support team or our E-wallet provider Mangopay S.A. at support@mangopay.com for assistance. They will guide you on the steps necessary to resolve the issue and help verify your identity.
To update your bank details for fund transfers, access your account settings on the ArchExperts platform and provide the new information, including your account number, full name, and address. Ensure your identity check is complete and up-to-date to prevent any disruptions in transferring funds.
Projects are managed through the ArchExperts platform, which provides tools for tracking progress, communicating with clients, and handling payments. The platform's features streamline project management.
Communication with clients is facilitated by the ArchExperts platform, which includes messaging and project collaboration spaces. This ensures seamless and efficient work on projects.
Yes, with ArchExperts you are able working as an expert from anywhere in the world where an internet connection is available. This enables you to manage your work-life balance and choose projects that fit into your schedule.
Yes, ArchExperts promotes collaboration between professionals. You can use the platform to network with other experts for joint projects or to expand your range of services. To work directly with and hire other experts, you need to create a customer account on the platform. This allows you to effectively manage the hiring of other experts and work on projects, and to take full advantage of the opportunities for collaboration.
Building trust involves completing your profile, showcasing your portfolio, and obtaining positive reviews and ratings from clients. Verification processes also enhance your credibility on the platform.
You can attract more clients by maintaining a comprehensive and visually appealing profile, actively bidding on projects, communicating effectively with clients, and consistently delivering high-quality work that receives positive reviews.
As an Expert, you have access to basic and priority email support, depending on the subscription plan. This ensures that any issues or questions are addressed promptly, minimizing disruption to your work.
Project quality is ensured through a combination of expert reviews, milestone-based payments, and client feedback. This system promotes accountability and high standards of work.
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